Turn good feedback into your next referral.

Identify your promoters, catch relationship risk early, and route happy people into a referral ask while the goodwill is still warm.

Book a demo → See Loyalty

Last 30 daysNPS 62

214Promoters

62Passives

31Detractors

Recommended: Route 214 promoters into a referral ask this week.

Sample view · figures illustrative

The problem

Most teams collect feedback and stop there.

A happy candidate, ambassador, or client is a referral waiting to happen. But when feedback only lives in a survey report, the moment passes and the goodwill goes unspent.

Listen · Detect · Route

The moment someone says they're happy, ask.

Feedback stops being a report and becomes the trigger for a referral ask, sent while the person still means it.

01 · Listen

Feedback in one place

Capture feedback from ambassadors, clients, and recruiters across every relationship you manage.

02 · Detect

Promoter or risk

Promoters surface automatically. So do detractors, so you can step in before a quiet relationship becomes churn.

03 · Route

Straight into a referral ask

The instant someone scores as a promoter, they're routed into the right ask, no recruiter remembering to follow up.

214 promoters → referral ask sent.

NPS 62 · last 30 days

04 · Capture

Warm referrals back

The asks become tracked referrals in the same system that captures, attributes, and pays them.

From feedback to referral

Reputation that does something.

In the product

Ambassador & client feedback capture
Recruiter reputation on job pages
Promoter identification
Detractor follow-up
Review capture
Promoter-to-referral workflow

What you get

Feedback becomes referralsGoodwill turns into pipeline instead of sitting in a survey export.
Risk caught earlyDetractors surface while there's still time to save the relationship.
Proof that travelsRecruiter social proof follows them onto every job page they share.
A warm referral sourceThe happiest people in your network become a repeatable channel.

Proof

Warm referrals are the ones that convert.

17×

Referral candidates convert to placements at 17× the rate of job board applicants (17% vs 1%), across 100+ staffing firms in our network.

2.2

Atlas MedStaff: 2.2 referrals per ambassador across 4,000+ ambassadors, by activating the people who already advocate for them.

Part of the system

Reputation is one of three Retain products.

Retain keeps the talent you already placed earning. Reputation turns promoters into referrals. Loyalty rewards the behaviors that compound. Payments closes the loop on bonuses.

Part of Retain · how you keep and re-place the talent you won See how Retain works →

This product Reputation Turn promoters into a steady source of new referrals.

Sibling product Loyalty Reward repeat engagement and grow candidate lifetime value. Sibling product Payments & Bonuses Bonus eligibility through to reconciliation.